IIBA Endorsed Certificate in Key Performance Indicators (KPIs)
5 DaysIIBA Endorsed Certificate in Key Performance Indicators (KPIs)
Course Methodology
The course enables the participants to practice real-world analysis of KPIs through team-based workshops that use customized case studies, provoking the thought process for KPI development.
Course Objectives
By the end of the course, participants will be able to:
- Evaluate how effective KPIs enable the measurement of company performance in key results areas
- Calculate and analyze finance and client KPIs to manage a company outcome
- Design sets of KPIs to measure quality, processes, and sustainability as company enablers
- Analyze best practices of data collection and target setting for KPIs
- Establish a plan to implement a KPI project in a company
Target Audience
All managers and senior professionals involved in influencing, formulating, or supporting the long-term planning and strategy of their department or organization. The course also benefits those responsible for linking, measuring, and improving the organization's performance, including strategy or performance management professionals, balanced scorecard managers, business unit and department managers, and business analysts.
Target Competencies
- Strategy development
- Performance management
- Performance measurement
- Change management
- Proactivity
- Drive for results
Course Outline
- Fundamentals of Performance Measurement
- Benefits of performance measurement
- Different types of KPIs
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Characteristics of effective KPIs
- Aligning the organization through strategic and operational KPIs
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Using leading and lagging KPIs for proactive decision-making
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The LOGIC model
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Defining effective KPIs to address the needs of all key stakeholders
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KPIs: Guiding principles for organizational longevity
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Proactivity
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Alignment
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Balance
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- Financial and Market KPIs: Outcome KPIs
- Seven steps to determine the most critical KPIs
- Private versus public sector approaches to outcome
- Defining financial KPIs
- Analysis of financial KPIs
- Customer-related KPIs
- Market KPIs
- Analysis of customer and market KPIs
- Business Enablers KPIs
- Defining quality
- The eight dimensions of quality
- Quality KPIs
- Designing indexes
- Defining process and operational efficiency KPIs
- Sustainability as a business enabler
- Environmental KPIs
- Social impact KPIs
- Measuring KPIs and Setting Targets for KPIs
- Collecting and analyzing KPI measurement data
- Evidence collection and criteria
- Benchmarking and developing inspiring targets
- Components of KPIs cards
- Compiling KPIs in dashboards
- Types of KPI cascading
- Defining KPIs ownership
- Succeeding in the KPI Implementation Project
- Gaining senior team buy-in
- Establishing a winning KPI team
- Promoting a results-oriented culture
- Setting up the right KPI development strategy
- Marketing the KPI system internally
- Facilitating the use of KPIs for employees
- Refining KPIs
Mawred Certificate
Mawred Certificate courses by Al mawred Training & Consulting are designed for those willing to challenge themselves and go the extra distance...
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Classroom Schedule
Virtual Schedule
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